Tufts CTSI services build the capacity of teams to conduct efficient, cutting-edge research across the translational spectrum. In 2014, we launched a signature program in Research Process Improvement (RPI) to help researchers use methods already proven in industry and health care to increase efficiency and address challenges and barriers to the research process.

Process improvement methods include a systematic approach to resolving problems and reducing barriers, including:

  • Targeting a problem or research process barrier
  • Clarifying the underlying causes of the problem
  • Better understanding the current process
  • Hypothesizing and testing changes to resolve the problem or create a more effective process
  • Tracking progress.

Who is eligible?

The Research Process Improvement Program facilitates teams to improve research processes and offers consultations on using improvement methods in research studies. Faculty and trainees at Tufts CTSI partner institutions are eligible for these services; however, anyone can stop by a Drop-in Session to ask questions or get advice.


Training, consultation, and coaching are available to career development awardees, investigators and research teams conducting pilot studies, and projects utilizing the Clinical and Translational Research Center (CTRC). Services are tailored to the needs of each research team. In addition, our interactive education website, I LEARN, includes several RPI seminars to get you started using improvement methods right away.

To request RPI assistance, please complete our service request form.

We also offer drop-in hours every Wednesday from 8:00 – 9:00AM at 35 Kneeland Street, 10th Floor, Boston.


To contact us, please submit a service request.

Denise Daudelin, RN, MPH
Director, Research Process Improvement