Seminars & Workshops
Creating High Reliability for Organizational Improvement

After completing this lecture, you will be able to:

  • Discuss the organizational and infrastructure needs to improve healthcare quality at a health system
  • Describe the use of high reliability principles as it pertains to quality and patient safety
  • Explain the role of transparency and culture in advancing healthcare quality

Taught by Evan Benjamin, MD, FACP and Stephanie Calcasola, MSN, RN-BC.

Seminars & Workshops
Implementing Change Strategies: Patient Falls

After completing this lecture, you will be able to:

  • Describe three change concepts and how they are applied to the patient falls prevention case study
  • Identify the common mistakes made in trying to change a process
  • Explain the importance of small tests of change
  • Summarize the purpose of the Plan, Do, Study, Act (PDSA) cycle.

Taught by: Denise Daudelin, RN, MPH and Tricia Ide, RN, MS.

Seminars & Workshops
Quality Improvement Tools: An Overview

After completing this lecture, you will be able to:

  • List common QI tools and their uses
  • Describe how a flowchart can identify potential sources of a problem
  • Explain when you should use a cause and effect diagram
  • Discuss how a driver diagram is used in a QI project
  • Describe how a pareto chart builds off a histogram.

Taught by: Priya Garg, MD.

Seminars & Workshops
Statistical Process Control

After completing this lecture, you will be able to:

  • Discuss how measurement fits into quality improvement
  • Explain run charts and control charts
  • Identify different statistical process control tools.

Taught by: Munish Gupta, MD, MMSc.

Seminars & Workshops
Team Charters, Team Dynamics, and Leading Change

After completing this lecture, you will be able to:

  • Discuss the factors that impede change
  • Identify changes to create efficient, effective and safer processes
  • Describe how to prioritize actions items to implement change
  • Discuss what tools to use to communicate roles and responsibilities of QI team members
  • Explain how to implement small tests of change through PDSA cycles.

Taught by: Laurel K. Leslie, MD, MPH and Denise Daudelin, RN, MPH.

Seminars & Workshops
The Power of Quality Improvement

After completing this lecture, you will be able to:

  • State the components of the Model of Improvement
  • Describe commonly used QI tools
  • Describe the different approaches of a QI project launching a change versus sustaining a change.

Taught by: Laurel K. Leslie, MD, MPH and Carmina Erdei, MD.

Seminars & Workshops
Using Run Charts: Readmissions

After completing this lecture, you will be able to:

  • State why measurement is important in QI projects
  • Identify how run charts are used to evaluate changes implemented in a QI project
  • Know how to create a run chart
  • Assess and interpret run charts
  • State the three fundamental questions that are the basis of the Model for Improvement
  • Identify the processes that make up the Plan-Do-Study-Act (PDSA) cycle.

Taught by: Laurel K. Leslie, MD, MPH and Alexander Pavoll, MPH.

Seminars & Workshops
What is Quality Improvement in Health Care

After completing this lecture, you will be able to:

  • Explain the key components of health care quality and safety
  • Describe Quality Improvement (QI) models (Lean, Six Sigma, and Model for Improvement)
  • Differentiate components of the Model for Improvement
  • Identify problems and analyze the causes
  • Formulate measurable and attainable aims statements.

Taught by: Denise Daudelin, RN, MPH.